How We Fulfill Your Order
Letstalk.com has provided a detailed overview of the order process so you can understand how your order is processed through our system. Our goal is to help you understand the steps your order goes through before it is delivered to you.
| Steps |
Where is my order? |
Why is my order delayed? |
| 1 |
Credit Check |
- You may be required to provide additional information to assist with the credit check. Please check your email for notification.
- You may be required to pay a carrier deposit. We will notify you via email. Please call customer service promptly so we can continue processing your order. |
| 2 |
Identity Verification |
In order to prevent unauthorized use of your credit card and identity, we may need to speak to you to confirm your personal information. |
| 3 |
Equipment Picking |
If the product you have ordered is backordered, your order may be delayed. We will notify you via email. |
| 4 |
Activation |
If there is a problem with the plan you selected, or your number port, there may be a delay during the activation step. We will call you or send you an email. |
| 5 |
Quality Assurance |
Before we ship your order, we carefully review the contents for accuracy. If there is an error, we will fix it, potentially causing a short delay. |
| 6 |
Billing |
No delays. |
| 7 |
Shipping |
If your address is determined to be undeliverable by the shipping carrier, we will need to pull your order and contact you to confirm the shipping location. |
Activation
If you have ordered a new service plan or contract extension, Letstalk.com submits the activation request to the carrier on your behalf. After confirmation from the carrier that the activation has been completed, your order be finalized for shipping.
Number Porting (WLNP)
If you want to bring your existing phone number to your new cell phone (and requested the number port while you were shopping), we will port your existing cell phone number to your new cell phone. When possible we will schedule the transfer to occur after your phone arrives.
Quality Assurance
Letstalk.com conducts quality assurance checks to will ensure that everything you ordered is picked, activated and shipped correctly.
Additional Information or Verification Required
We try to fulfill your order as soon as it is placed. However, sometimes there are delays with orders that involve an activation. Activations delays are usually related to credit check information that needs to be re-verified by the carrier. You can help expedite your order by validating your information and by including a daytime contact number where you can be reached. Please check on-line/e-mail for status updates.
Here are the most common reasons why we may need to contact you before shipping your order:
- You ordered a new activation, but you already have an account with the carrier
- Credit check information is incomplete or mistyped
- Carrier requires additional identity verification
- Carrier requires a deposit
- The service plan you selected is no longer available
- Your products are backordered
- We are performing a fraud check on your order - for you protection and for ours
As part of our commitment to provide a safe online shopping experience, LetsTalk.com routinely reviews orders to prevent the unauthorized use of our customers' credit cards. Our Order Verification team reviews and verifies specific information pertaining to your order.
Billing
LetsTalk.com will include a packing slip with you order that clearly outlines the details of your purchase.
Shipping
LetsTalk.com will ship your order via the shipping carrier (FedEx or UPS) that you selected when you placed your order. If you selected 2nd business day delivery, your order will arrive within 2 business days of the ship date. If you selected next business day delivery, your order will arrive within 1 business day of the ship date. If your order was shipped with FedEx, you can track the status of your delivery on the FedEx website.
Back Order
LetsTalk.com may be unable to process your order due to unavailability of inventory. We post estimated time of arrival (ETA) and inventory statuses (in stock/Backordered) on the site for all products. If the product that you ordered is backordered, you will receive an email, and possibly a phone call to update you of the status of your order. We will ship your order as soon as items are in stock.
Deposit Required
If you are agreeing to a contract with a carrier (and have not chosen a prepaid carrier) you may be required to pay a deposit. LetsTalk.com is unable to negotiate this with your selected carrier. To proceed with your order, the deposit must be collected in advance.
